OptumRx App Reviews

Honestly the app isnt bad at all! It might be because I have an older iPhone! The only complaint I have is when I went to go track my package it took me to a website & it said the tracking number wasnt right. The format was wrong or something with the it.

It is not a customer friendly app. You cannot update billing and accessing your account information is challenging at best. Today I was told I could cannot access on my iPad. I need to be on a computer? Also on other apps you are given the ability for couples to view each others prescriptions. This important for me since I do the ordering for the family.

Had this program for a while but it seams no one cares about getting the app fixed . Have always gotten error when trying to look at my medicine cabinet.

This is app is as useless as the OptumRx website. Their IT people must be total idiots. As with the website, its nearly impossible to tell the real status of your orders. The past and present order dates are incorrect, as are the expiration dates. The "Next Shipment" date is apparently meaningless since none of my prescriptions hes ever shipped anywhere close to the projected date. If you like the anxiety of never knowing for sure whether your medications will arrive when you need them, then this app is for you. Otherwise, just stick with your local pharmacy.

The title says it all. Signing up was a pain - if you have an error on a page the app doesnt indicate which field is in error. Then when I tried to renew my prescriptions the app never was able to process the order. Perhaps it just hates IPhones and IPads. Dont waste your time

I had no problem with this app. After I installed and logged in, I was able to pull up my prescriptions and see my remaining refills. I did have a little trouble with the search portion and kept getting an error.

App seems to have generally the same functionality as the website. Convenient to to use. Sign out is well hidden, requiring 3 clicks to find and sign out. Should be in the upper righthand corner of basically each page, or at least the home page...

The only portion of the app that seems to work is the claim section. Medicine Cabinet and Order Status doesnt return any information. I get better information faster by calling them instead. This app seems like it was designed and built with little thought about the user experience or needs. Seems like it was built just to say they have an app.

This app does nothing. You log in and it never loads your dashboard with your prescriptions, and it will not load any of your account info. I have tried numerous times over the last few months, and it never works on my iPad or iPhone. Website is awful too, never recognizes you even when you password is right. I log into the app, but the same password doesnt work on the website. So much for convenience

1. You should not have to re-log in every single time the app opens. Even with HIPPA protected info. Or at least make it compatible with finger print login. 2. Needs more accurate and up to date order status and refill information. Currently this is inaccurate and useless 3. Tracking number link brought me to the mail carrier website but then I had to manually enter the UPS tracking number anyway which I could no longer see. 4. Functionality to add prescriptions to auto refill /auto ship does not work, along with other features on this app Basically, needs an overhaul to be helpful in any way

This app doesnt work. It routinely fails to properly log in and when it does the dashboard doesnt load.

I cannot manage my specialty pharmacy orders, cannot even see the status. Useless to me. Customer service poor when you have to call, because app doesnt do what you need.

You can log in, thats about it. The app and site cant process any requests. Interesting "time saver," thanks insurance company. Wish I could go back to month to month with CVS.

Should have gone by other reviews, deleting!

As others said...useless! Gets so far then leaves you hanging!

If they are getting too many calls to order Rx its because app and website are useless.

Waste of time. Wish I would have read the reviews first.

Had to make multiple attempts at logging in. Very frustrating.

Cant even register as a user. App requires a d.o.b. to register, but theres no way to enter it.

Works all the time